Looking after your website 24/7

Our website maintenance service and support packages mean we look after your website for you, leaving you free to focus on your business without worrying if your website is performing as it should.

We’ll update and improve your website’s CMS and security, host your site on our UK servers and make regular backups from as little as £39 per month or £429 a year.

Website Maintenance service options include

  • CMS version and feature updates e.g. WordPress, Joomla, Magento and others
  • Security updates to keep your website protected against hackers and cyber attacks
  • Content updates such as text and image changes, blog posts, product price changes and other content changes as and when required
  • Regular website backups
  • 24/7 monitoring alerting me to issues within 1 minute of them happening
  • Fast, Managed website hosting on UK based servers
  • 30 day rolling contracts meaning you can cancel anytime with just 30 days notice (not applicable for yearly plans)

What website maintenance includes

Packages in detail

website hosting

Hosting

All websites are hosted on our UK based servers which are monitored 24/7. By limiting the number of sites we host on each server, we ensure that maximum performance and super fast performing websites.

If you prefer to keep your site hosted with your existing provider that’s fine, but if you’d like to save some costs it’s there if you’d like to use it.

website backups

Backups

To protect against unforseeable problems such as hardware failure or human error it’s essential to have regular backups of your website.

All my maintenance packages include monthly, weekly or daily backups.

If something should go wrong we can restore your site at no cost to you.

24/7 SITE MONITORING

24/7 SITE MONITORING

Things can go wrong at any time, or a temporary issue can cause outages, that’s why our Standard, Pro & Plus maintenance customers have their sites covered with 24/7 monitoring.

With 24/7 monitering alerting us to any issue arrising, it enables me to fix problems as soon as possible, without you needing to contact us.

WEBSITE SUPPORT

WEBSITE SUPPORT

Whether it’s adding blog posts, changing existing web pages, adding additional pages or image editing let us know and we’ll make changes when you need them.

If you need more time than what is included in your plan we’ll quote for it and complete changes once approved.

TELEPHONE SUPPORT

TELEPHONE SUPPORT

We welcome calls to our office mobile number and are happy to discuss any issues or requirements you may have.

Our voicemail is regularly checked and we’ll always respond to messages as quickly as we can.

EMAIL SUPPORT

EMAIL SUPPORT

Email support is usually the best way to make sure we get back to you.

We have a dedicated mail address for customers to raise issues and request help, we aim to get back to any request within 24 to 48 hours Monday to Friday.

SITE AUDIT REPORT

SITE AUDIT REPORT

For Pro and Plus customers we run a website audit each month which includes many technical factors such as broken links, missing meta titles, missing meta descriptions, image alt tags and many other factors which can affect search engine ranking.

Certain issues may be too technical without a rebuild of the site and are subject to how many issues arise, fixes may take several months but can be looked at as an additional fixed priced project if required.

CMS & PLUGIN UPDATES

CMS & PLUGIN UPDATES

The maintenance packages are designed for websites that are built upon Content Management Systems (CMS) such as Joomla, WordPress, Magento and many others.

These systems require frequent updates to ensure they receive the latest security and feature updates. All packages include this by default, it’s essential in helping to keep the website secure.

SITE PERFORMANCE REPORT

SITE PERFORMANCE REPORT

We use GT Metrix performance tool to check for performance issues such as website page loading time.

Becuase each website is unique, certain functionality may mean that we cannot improve performance without significant website changes but the report is an excellent guide to how well your site performs for visitors and search engines.

How much is website maintenance?

Basic Perfect for small and simple websites that only require system upgrades and backups
Buy Now
  • Website hosting (up to 5GB) *
  • Weekly backups
  • CMS & plugin updates **
  • No website support (ad-hoc hourly rate £36 per hour)
  • SSL certificate
Most popular Standard Great for average sized websites requiring updates, backups, content updates & support
Buy Now
  • Website hosting (up to 5GB) *
  • Weekly backups
  • CMS & plugin updates **
  • 1 hour website support (discounted rate of £30 per hour)
  • SSL certificate
  • 24/7 site monitoring
  • Phone support
  • Email support
  • Client portal
Pro Ideal for eCommerce websites requiring frequent content updates or larger sites requiring updates, backups, content updates & support
Buy Now
  • Website hosting (up to 10GB) *
  • Daily backups
  • CMS & plugin updates **
  • 2 hours website support
  • (discounted rate of £25 per hour)
  • SSL certificate
  • 24/7 site monitoring
  • Phone support
  • Email support
  • Client portal
  • Site audit report

*In rare circumstances website hosting costs can be higher for very large websites/ecommerce stores, we will contact you should this be the case.

**Some plugins require a license for updates, these are charged additionally to the monthly fee.

Why do I need website maintenance?

Helping to get your website heard

A website is essential for any business to be competitive in today’s digital market. But it’s only beneficial if your potential customers can actually find it!

With there being so much competition you need to be sure your website ranks well in the search engines and engages your target customers. One of the most important factors to this is ensuring your website is kept up to date in terms of the technology its built with and the content within it.

Search engines, such as Google, will almost certainly rank your competitor’s website higher if their content is more recent and relevant than yours.

Keeping your website up to date and your content fresh couldn’t be simpler, just provide us with any updates and we’ll do it for you, but that’s not all, we include managed website hosting, take regular website backups, provide monthly analytics reporting and help with optimising your website for search engines.

Website maintenance Packages

There are 3 options to suits your needs

Monthly website maintenance packages

Monthly website maintenance packages

The monthly option includes website hosting, website backups and system upgrades from as little as £39 per month. Additional features such as support time, 24/7 monitoring and Security (SSL) certificates are also available as optional extra’s to create a bespoke package for your business.

The monthly plan is the perfect option to ensure your website is kept up to date, helping to keep it as secure as possible from vulnerabilities. By adding support time to your package means we can also provide you with content updates, freeing up your valuable time to manage your business whilst ensuring your site remains fresh, current and secure.

Yearly website maintenance packages

Yearly website maintenance packages

The yearly option provides website hosting, website backups and system upgrades from as little as £429 per year. Like the monthly package, additional bolt-on features are available such as support time, 24/7 monitoring and SSL certificates.

A yearly plan ensures your website system is kept up to date every month, helping to keep it as secure as possible from vulnerabilities. By adding support time to your package means we can also provide you with content updates, freeing up your valuable time to manage your business whilst ensuring your site remains fresh, current and secure.

Pay As You Go website maintenance packages

Ad-hoc / Pay As You Go

This works well for many of our customers, giving you the option to pay an hourly rate of £36 for any required system updates, content changes, search engine optimisation or any other type of changes/fixes required on your website as and when you need them.

There is a minimum one hour charge of £36 for any type of update, however, the time spent will accrue over a calendar month which means if you use less than an hour you will be charged the full £36 but anytime over the hour is charged in 15 minute intervals, for example, an extra 30 minutes would cost you £18, we do not continue to round up for each change.

Frequently Asked Questions

Below is a list of frequently asked questions about website maintenance. If you can’t find the answer here, please contact us.

This depends on how much website maintenance is required to complete your request. We will notify you of the estimated time to complete your request.

No!

The beauty of our website maintenance plans is that you can host your site wherever you like, and we will still be able to maintain and update your site.

Having said that, we’d be delighted to host your website on our super fast web hosting services.

We cover all possible updates and changes you will require. We have maintained a ready list for your reference in the maintenance plan’s description.

Yes. We also provide a pay-as-you-go website maintenance service and you can upgrade, downgrade or cancel at any time. The change will be effective from next billing cycle. You can contact our support team to help with your plan changes.

It’s very simple to start. Just choose your desired website maintenance package & complete the secure online payment. We will set up an account for you and a representative will be in touch with you.